…responsible some of AMA’s major academic events in 2019/2020. Dr Gustafsson’s research has won the best paper award in journals such as Journal of Service Research and Journal of Service Management. Recently he received he received the Christopher Lovelock Career Contributions to the Services Discipline Award. Dr. Martin Löfgren is the Head of Karlstad Business School at Karlstad University, Sweden and an Associate Professor in business administration. He earned his PhD in 2006 and became an associate professor…

…Gediminas Avenue 7, Vilnius, Lithuania. See the full programme Keynote Speakers Dennis T. Jaffe is a Senior Research Fellow at Banyan Global Family Business Advisors. He holds a PhD from Yale University. Over a 40-year career, as professor, organizational consultant and family therapist, he has helped families with a family business, family office or family foundation, overcome personal challenges that get in the way of successful and fulfilling generational transfer…

…Europe, etc.). Having received several research grants and fellowships, she has been also recognized for her teaching undertakings, including the prestigious Austrian State Award for Excellent Teaching “Ars Docenci 2016.” Before starting her academic career, Aleksandra Klein has gained valuable practical experience in management consulting, banking and finance, as well as social business and entrepreneurship, which she is keen to apply in her research and teaching endeavors. Discussion moderated by…

…SSE Riga as well as numerious technical certifications related to data, analytics and AI domains. Daniels Pavļuts, Multi-sector management professional Daniels is a Latvian multi-sector management practitioner and over the course of his career has held a number of senior management positions in various industries and sectors, such as at Swedbank Latvia, Latvian Chamber of Commerce and Industry and Latvian Startup Association. He has also served as a two-time government minister of Latvia…

…and sales, Alvaro had the chance to collaborate with colleagues who were developing and deploying data science models, outperforming traditional consultants with outstanding results. It was at that point when Alvaro realized the need to shift his career toward data. Since then, Alvaro has worked at international consulting and fast-growing startup companies, consistently seeking to expand his skill set and contribute to building data products and solutions that enhance organizational efficiency and…