Employee Engagement Masterclass - ONLINE

May 5th, 13:30-15:30 (Riga time)
May 7th, 13:30-15:30  (Riga time)
May 12th,  13:30-15:30  (Riga time)
May 14th,  13:30-15:30  (Riga time)

Online - Google Meet


Engagement is one of the most important capabilities for organisations over the next decade. Getting people engaged in the mission of an organisation is a major competitive advantage: those organisations who do outperform their peers by an average of 3.5x (HumanSigma, Gallup, 2007), and future proof themselves. The question however, is, do you know how to define engagement, and then how to reliably increase it? This programme shows you how.


Scott Gould

Lecturer Scott Gould is a keynote speaker and international advisor in people engagement.

He is the author of The Shape of Engagement (CreateSpace Independent Publishing Platform, 2017), a book that lays out a suite of frameworks that describe how people engage with ideas, technology, organisations, and each other.

As an advisor, Scott has worked with some of the world's biggest brands and oldest organisations, including Microsoft, Trelleborg, The Church of England, Visit Finland, The Met Office, ARM, Telefonica, and Nordeus, in addition to training thousands of individuals in engagement.



As of right now, where COVID-19 has forced employees across the world to work from home, there is scarily a more important need than for organisations to keep their workforce engaged.

Engaged teams and employees are absolutely critical for organisations that aim to be competitive in the next decade. Organisations that optimise for engagement greatly outdo others, performing better on the stock market and enjoying greater productivity, loyalty and innovation.

This is a practical, hands-on online course which consists of 4 live online sessions and seamlessly combines theory and actionable tools to help you and your teams increase engagement, motivation and overall team spirit both in online and on-site environments. Additionally, it will examine human evolution and economic history to develop a robust view of what the future holds. It will give team leaders and managers tools to build sustainable strategies for engagement to create team spirit ‒ a substantial element of overall competitive advantage.

Who should attend

This course is designed for team leaders and managers who need to learn engagement and the scalable team building techniques that go with it.

It is also suitable for managers throughout organisations who work operationally on change, service delivery, communication, training and/or culture, or who want to improve their own leadership and engagement capability.


This is a hands-on and practical course that combines participative online discussions, exercises, and scenario role-plays to help you and your teams increase engagement.

It will help participants to:

  • understand the universal rules of engagement and how to apply them in practice;
  • learn the key principles of engagement process;
  • understand the differences between engaging with online and on-site teams;
  • explore Six Psychological Levels of Engagement;
  • understand key psychological and neurological triggers that spur engagement in humans;
  • understand how to build a highly engaged team and scale it through an organization;
  • understand how to run meetings that increase engagement;
  • learn ways how to deal with detractors and unengaged.

Participation fee

450 EUR + VAT Early bird fee (if paid by April 28, 2020)
550 EUR + VAT Standard fee

If you are unable to attend, you are welcome to send a replacement: however, prior notification is required. Cancellation in writing must be received if the fee is to be refunded. Cancellation within a month of the Programme start date entitles a 50% refund only.  

By submitting the form (below) you guarantee payment of the participation fee, confirm that the information submitted is correct and the cancellation terms have been noted.


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Programme Calendar

Evita Kirilova
Executive Education Programme Manager. Read More